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Uline · 3 hours ago

Customer Service Team Lead - Bilingual

Waukegan, IL

Full-time

Onsite

Mid, Senior Level

$33/hr - $38/hr

3+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials. As a Bilingual Customer Service Team Lead, you will coach and develop customer service representatives to ensure exceptional service delivery and handle escalated customer issues.

Office Supplies

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics

Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success

Provide feedback to management on processes improvements that increase efficiency and customer satisfaction

Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching

Handle escalated customer issues and provide weekly support for customer interactions

Qualification

Customer service experienceBilingual (English/Spanish)Leadership experienceEffective communicationCoaching skills

Required

High School diploma or equivalent required

3+ years of customer service experience

Effective communication skills

Bilingual (English / Spanish) - Fluent in both verbal and written forms

Preferred

Bachelor's degree

2+ years of experience in a leadership / supervisory role

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Company

Uline

Glassdoor3.5

U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.

Founded in 1980

Pleasant Prairie, Wisconsin, USA

5001-10000 employees

http://www.uline.com

H1B Sponsorship

Uline has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (40)

2023 (33)

2022 (40)

2021 (35)

2020 (23)