Akron Children's · 2 hours ago
Patient Service Representative
Warren, OH
Full-time
Onsite
New Grad, Entry LevelAkron Children's is a healthcare organization seeking a Patient Service Representative. The role involves providing business, financial, and appointment-related services to ensure a positive patient experience.
Health Care
Responsibilities
Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc
Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor
Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources
Manages third-party payors and collection of co-pays
Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc
Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member
Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines
Ensure overall department appearance including the cleanliness of the work area and waiting room as needed
Participates in clerical and administrative cross coverage efforts as needed
Ensure HIPAA compliance is followed
Other duties as required
Qualification
Required
Full-time, 36 hours/week
Variable day shift
Onsite
Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc
Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor
Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources
Manages third-party payors and collection of co-pays
Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc
Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member
Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines
Ensure overall department appearance including the cleanliness of the work area and waiting room as needed
Participates in clerical and administrative cross coverage efforts as needed
Ensure HIPAA compliance is followed
Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required
Education: A high school diploma or equivalent is required
Preferred
Experience working in a general office setting (clerical or administrative duties in an office setting)
Experience working in a healthcare environment
Experience in computerized scheduling system
Knowledge of medical terminology
Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience
Company
Akron Children's
More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S.
Founded in 1890
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
Youngstown FoundationKeyBankNational Institute of Nursing Research
2024-12-12Grant· $0.1M
2024-01-24Grant· $0.75M
2023-04-05Grant· $1.3M
Leadership Team
Lisa Aurilio
Chief Operating Officer
Recent News
Business Journal Daily | The Youngstown Publishing Company
2025-07-17
2025-05-27
Business Journal Daily | The Youngstown Publishing Company
2025-05-07
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