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Salud Family Health · 4 hours ago

Customer Service Associate

Fort Collins, CO

Full-time

Onsite

Entry Level

$19/hr - $21/hr

1+ years exp

Salud Family Health has been dedicated to providing a Medical Home to patients since 1970, ensuring access to comprehensive health services. The Customer Service Associate (CSA) plays a crucial role in welcoming patients, managing their appointments, and enhancing their overall experience at the clinic.

Health CareHospital

Responsibilities

Creating a positive first impression and exhibiting excellent customer service

Promoting a pleasing experience for Salud patients

Approaching tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change

Serving as a greeter, front desk receptionist, and/or cashier

Welcoming all patients to Salud and checking them in for all appointment types

Checking patients out at the end of an appointment

Making reminder calls and answering questions

Managing patient complaints to ensure a positive experience for all patients

Qualification

Customer service experienceBilingual English/SpanishElementary MathMedical/dental terminologyComputer systems applicationsProfessionalismReading comprehensionKeyboarding skillsWork under stressPositive attitudeWriting skillsProblem-solving

Required

Graduation from an accredited high school or GED is required

One year of front desk/customer service experience in a medical setting preferred

Must work well with the other patient care team members

Ability to communicate clearly and appropriately with patients

Professionalism and a positive attitude

Proficient in Elementary Math

Ability to learn and implement complex policies and procedures

Reading comprehension and writing skills

Keyboarding and word processing skills

One year of clerical office experience preferred

Familiarity with medical/dental terminology preferred

Sensitivity to the low-income and ethnic minority community

Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping

Ability to read, understand, and follow oral and written instructions

Ability to work evening or weekend hours

Ability to work under stress

Ability to recognize, evaluate, solve problems, and correct errors

Exhibits excellent customer service

Ability to explain and summarize comprehensive concepts in a way that the general population can understand

Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

Preferred

One year of front desk/customer service experience in a medical setting

Bilingual English/Spanish

One year of clerical office experience

Familiarity with medical/dental terminology

Benefits

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)

Low employee premiums, especially given rich benefits

$25 Primary Care Physician and Specialist Co-pays (in-network)

Low deductibles and co-insurance

Free provider visits and services at all Salud facilities

Preferred prescription pricing at Salud pharmacies

Dental PPO plan

Includes Employee Discounts at All Salud Dental Facilities

Vision

Generous vacation accrual

10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)

Up to 8 Paid accrued Sick Days per year

Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.

403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.

Flexible Spending Accounts

Basic Life and AD&D

Supplemental Life and AD&D

Short-Term & Long-Term Disability

Accident & Critical Illness Insurance

Employee Assistance Program