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Energy Job Search · 4 hours ago

Field Service Technician

Houston, TX

Full-time

Hybrid

Entry, Mid Level

$57K/yr - $92K/yr

1+ years exp

ABB is a global market leader dedicated to addressing global challenges through sustainable solutions. In this role, you will execute service work according to quality and safety guidelines while delivering excellent customer service and ensuring customer retention through effective communication.

Staffing & Recruiting

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points

Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting

Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available

Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements

Build and maintain positive customer relationships to enhance satisfaction. Identify potential new sales opportunities while addressing customer needs and communicate them internally

Proactively detect potential equipment failures and recommend corrective actions. Identify and suggest product and quality improvements

Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents promptly

Qualification

Electrical EngineeringCritical Power EquipmentMicrosoft OfficeTest PlansProject ManagementCustomer ServiceOrganizationCollaborationCommunication Skills

Required

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment

Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization

Advanced level of ability to use Microsoft Office products

Moderate ability to Project Manage using MS Project or Excel

Advanced ability to write test plans and reports detailing test results

Advanced ability to stay organized and meet deadlines on administrative duties

Collaborates well with others

Works with a sense of urgency and ownership; until the job is complete!

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D - 100% employee paid up to maximums

Short Term Disability - up to 26 weeks - Company paid

Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave - up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program