Milestone Bank · 2 hours ago
Deposit Operations Manager
SLC Metro Area
Full-time
Hybrid
Senior Level
5+ years expMilestone Bank is seeking a Deposit Operations Manager to oversee all deposit operations activities. This role includes ensuring compliance with bank policies, managing daily processing of deposits and transactions, and leading operational processes to enhance efficiency and service delivery.
Customer ServiceFinanceFinancial ServicesRetail
Hiring Manager
Kristin Saracevic
Responsibilities
Ensure compliance with all bank policies, procedures, and regulatory requirements (including BSA/AML, Regulations CC, DD, D, and E, escheatment requirements, and other regulatory considerations unique to Bank’s industrial charter)
Oversee and perform daily processing of wires, ACH, NSF, stop payments, deposits, exceptions posting, and fraud investigations
Oversee deposit account opening, including ensuring proper disclosures, signature cards, daily transactions and ongoing maintenance and monitoring
Assist customers with deposit account related questions
Ensure online banking features and functions are market and provide a positive customer experience
Manage reconciliations for deposit accounts, general ledger balancing, and correspondent bank settlements
Ensure proper setup and monitor deposit accounts with associated credit relationships, such as sweeps and collateral pledges
Coordinate audits and regulatory exams, prepare documentation, and implement corrective actions as needed
Develop and maintain policies and procedures for all deposit operations functions
Participate in system upgrades and third-party integrations, including testing and training
Manage vendor relationships and act as administrator for assigned applications and portals
Support disaster recovery and business continuity planning for deposit operations
Monitor fraud alerts and risk controls, escalating issues as necessary
As applicable, train and mentor staff, conduct performance reviews, and manage scheduling and disciplinary actions
Prepare month-end, quarter-end, and year-end reports, including tax-related documentation
Collaborate with other departments to resolve deposit operational issues and improve workflows
Implement process improvements to enhance efficiency and reduce operational risk
Serve as the primary contact for deposit-related inquiries and troubleshooting
Perform other related duties as assigned
Qualification
Required
Strong knowledge of bank core systems experience required
Comprehensive understanding of deposit regulations (Regulations CC, DD, D, and Reg E)
Proven ability to lead and manage operational processes effectively
Strong analytical, problem-solving, and organizational skills
Proficiency in Microsoft Office Suite and operational reporting tools
Experience with process automation and workflow optimization
Excellent communication skills for cross-functional collaboration
Ability to manage multiple priorities in a fast-paced environment
Bachelor's degree in Business, Finance, or related field (or equivalent work experience)
Minimum 5 years of experience in deposit operations within a banking environment
Strong customer interaction skills
Ability to build and scale deposit operations, set and achieve goals, continual process improvement, and inspire high performance
Strong decision-making skills with a balanced approach to risk and growth
Exceptional interpersonal and communication skills to engage with executive stakeholders, clients, and referral sources
Strong organizational and project management skills to oversee deal flow, team operations, and performance
Collaborative mindset
Knowledge of banking regulations, audit processes, and management-level reporting requirements
Commitment to ethical standards, transparency, and sound governance practices
Must be willing to travel when needed
Company
Milestone Bank
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51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Virgo Investment Group
2013-11-21Private Equity· $20M
Leadership Team
John Kemp
Chairman and CEO
Company data provided by crunchbase