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Pep Boys · 2 hours ago

Automotive Customer Service Advisor

Berlin, NJ

Full-time

Onsite

Entry Level

$15.49/hr - $19.80/hr

1+ years exp

Pep Boys is a leading automotive service provider, and they are seeking an Automotive Customer Service Advisor. The role involves engaging customers, scheduling appointments, and providing expert product and service knowledge to ensure customer satisfaction and operational efficiency.

AutomotiveRetailService Industry

Responsibilities

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities

Maintain an organized and neat shop

Adhere to all company policies, procedures, safety and environmental rules

Other duties as assigned

Qualification

Automotive service knowledgeCustomer service skillsSales experienceMathematical skillsVerbal communicationOrganizational skillsTeam collaborationProblem-solving skills

Required

High school diploma or equivalent required

Valid Driver's License

One year of related experience in the automotive service environment

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts

Strong verbal communication skills

Strong customer service skills

Ability to work Days, Nights, Weekends, Holidays

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance

Frequent standing and walking for long periods of time

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting

Climb up and down ladders to retrieve and stock merchandise

Communicate effectively in person, by telephone, or by using telecommunications equipment

Enters and locates information on computer

Presents information to small and large groups

Visually verifies information, often in small print

Safely operates a motor vehicle