Mitchell International, Inc. ยท 2 weeks ago
Senior Client Services Manager 2
United States
Full-time
Remote
Mid, Senior Level
$76K/yr - $90K/yr
5+ years expMitchell International, Inc. is a company that combines innovative technology, clinical expertise, and human compassion to assist individuals recovering from workplace injuries or auto accidents. They are seeking a Senior Client Services Manager to serve as the primary liaison between MSO customers and internal teams, focusing on the successful implementation of workflow solutions and building strategic partnerships.
Enterprise SoftwareInsuranceInsurTech
Responsibilities
Build trusted advisor relationships with key stakeholders across customer organizations
Lead regular strategic reviews that showcase value and identify new opportunities
Transform customer challenges into success stories through proactive problem-solving
Design and execute tailored implementation strategies for MSO workflow solutions
Collaborate with customers to define clear acceptance criteria that ensure successful outcomes
Lead cross-functional teams through the entire implementation lifecycle
Identify strategic opportunities to expand customer relationships through up-selling and cross-selling
Partner with sales teams to develop account strategies that align with customer business objectives
Leverage your deep product knowledge to position the right solutions for each customer's needs
Develop innovative approaches to streamline processes and enhance customer experiences
Create compelling data visualizations and reports that tell the story of program success
Identify trends across customers to inform strategic improvements
Qualification
Required
5+ years of success building strategic relationships in client services, account management, or similar customer-focused roles
Exceptional ability to articulate complex concepts with clarity and confidence across all mediums and audience levels
Natural ability to analyze situations, identify root causes, and develop creative approaches that exceed expectations
Demonstrated success in cultivating trust-based partnerships that evolve into long-term business relationships
Ability to bridge the gap between technical capabilities and business outcomes, making complex solutions accessible
Experience coordinating cross-functional resources to deliver seamless implementations and exceptional customer experiences
Preferred
Self-motivated approach to anticipating needs before they become issues
Comfort navigating ambiguity and changing priorities in a dynamic environment
Continuous learner who stays current with industry trends and best practices
Benefits
Medical
Dental
Vision
Health Savings Accounts / Flexible Spending Accounts
Life and AD&D Insurance
401(k)
Tuition Reimbursement
Company
Mitchell International, Inc.
An Enlyte company, Mitchell International, Inc. is a leader in the development of innovative auto physical damage technology solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Stone Point CapitalAurora Capital PartnersWand Partners
2018-04-26Private Equity
2007-04-02Private Equity
2000-03-01Acquired
Leadership Team
Mitch Freeman
VP - Chief Clinical Officer
Robert Fornicola
Vice President, Strategic Partners
Recent News
2025-11-24
Company data provided by crunchbase