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ChenMed · 5 hours ago

Associate Market General Manager

Bradenton, FL

Full-time

Onsite

Senior Level

$167K/yr - $238K/yr

5+ years exp

ChenMed is a family-owned and physician-led company transforming healthcare for seniors. The Associate Market General Manager is responsible for directing the daily operations of multiple medical centers, ensuring operational excellence, financial performance, and high-quality patient care.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year

Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers. Ensures all goals are being met/exceeded regarding the overall patient experience. Partners with market leaders to execute their business plan and meet their growth and financial objectives by ensuring action plans are generated and followed

Responsible for Training and Development of Center leaders and ensuring that those leaders are in constant development and being coached for future upward mobility

Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization

Manages execution of key operational outcomes to ensure customer, provider and regulatory expectations are met/exceeded. Coordinates and interfaces with various COEs to ensure the appropriate resources are available to the market

Oversees communications verbalizing of a clear understanding and ownership of key scorecard measurements and of total quality measures and initiatives

Mentors, coaches, and develops operation teams in the market. Grows the team to match the needs of the business

Aids in customer resolution responses and educates management on appropriate responses. Handles escalated issues and determines proper issue resolution

Leads growth strategy for each center around disenrollment

Leads people, coordinates, and inspires the teams and achieves results under challenging circumstances

Works comfortably with financial statements, and financial concepts, in a service organization

Monitors office communication and performance to ensure that center leaders, front desk, referrals, and care teams operate in an efficient, accurate and customer-focused manner

Collaborates with center leaders to conduct performance evaluations of team members and complete any required disciplinary actions

Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out

Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records

Works in partnership with others in developing strategies to increase and retain membership

Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process, and systems resolutions before increasing costs and complexity

Utilizes a keen sense of business acumen that assists with understanding the business

Collaborates with leaders in relation to strategic business planning

Demonstrates an astute sense of ownership; the successful incumbent drives centers success from all dimensions – people, finance, service, growth, and outcomes, as if they owned the organization

Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers

Works with clinical providers to help schedule meetings with patients and/or write letters to/for them

Reviews reports to ensure target metrics are achieved and processes are being followed

Conducts walk-through of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc

Performs other duties as assigned and modified at manager’s discretion

Qualification

Healthcare administrationBudget managementStrategic planningCustomer service principlesBusiness acumenRegulatory knowledgeLeadership skillsNegotiation skillsEmotional intelligenceMicrosoft Office SuiteCustomer engagementWritten communicationVerbal communicationOrganizational skillsCreative thinkingTeam mentoringProblem-solving

Required

Bachelor's degree in business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required

A minimum of 5 years' healthcare administration, budget management, finance or closely related industry work experience required

A minimum of 2 years direct management/leadership experience within a customer/client service environment required

Highly developed business acumen and relationship management/building skills

Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations

Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $40M in annual revenue

Superior knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Knowledge and implementation of regulatory requirements and laws that govern clinic activities

Exceptional record of accomplishment of driving revenue growth and controlling expenses

Ability to effectively leverage business and organizational knowledge within and across functions

Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization

Exceptional written and verbal communication skills

Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines

Keen understanding of business controls and operations

Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic

Passionate about serving others with VIP experiences; ability to naturally engage and connect with others

Self-starter with the ability to think creatively and work effectively

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software

Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time

Spoken and written fluency in English

This job requires use and exercise of independent judgment

Preferred

MBA or master's degree in healthcare or public administration or a related discipline preferred

Experience managing a diverse group of functional area professionals strongly preferred

Experience managing and overseeing a multi-million-dollar P&L account highly desired

Benefits

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)