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Frank Winston Crum Insurance · 2 hours ago

Bilingual Customer Support Specialist for a Growing Team

Clearwater, FL

Full-time

Onsite

Entry Level

2+ years exp

Frank Winston Crum Insurance is a growing company that specializes in Workers’ Compensation and General Liability policies. They are seeking a Bilingual Customer Support Specialist to provide excellent customer service, assist insureds and agents, and manage various administrative tasks to support the business.

Insurance

Responsibilities

Assists insureds, agents and others in a manner that fosters enriched relationships with these customers and provides accurate solutions

Systematically reflects on what is working and how to achieve better results

Documents process and procedures, researches methodology, diagrams workflows and tracks projects

Analyzes and recommends changes in processes; tracks changes and maintains pre and post change documentation

Assists with general questions, payments, and inquiries regarding policies and the related commissions, ordering policy audits, tracking and communicating audit progress

Organization and filing policy documents and information

Assists with issuing refund and commission checks

Assists with the preparation of monthly journal entries by gathering claims details from third party administrators and various bank statements and assembling the data for review by management

Assists with reconciliations for GAAP and STAT reporting

Assists with accounts payable processing and the monitoring of accounts receivables balances

Qualification

Customer ServiceBilingual (Spanish/English)Accounting ExperienceMS Office SuiteMulti-taskingData MappingCall Center SoftwareDetail OrientedTeamworkIndependent Work

Required

Two (2) years of related accounting, administrative and customer service experience

Two (2) years of active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR, CTI)

Detail oriented with ability to multi-task in a dynamic environment, working in teams or independently

Required Spanish Bilingual. Ability to speak, understand, and write in Spanish and English

Preferred

Bachelor's degree preferred in accounting, finance, insurance, business, or closely related field. Years' experience in closely related work may be substituted in lieu of degree

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!

Dental and Vision Insurance

Short Term Disability and Term Life Insurance at no cost to the employee

Long Term Disability and Voluntary Term Life Insurance

Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance

401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match

Employee Assistance Program at no cost to the employee

Flexible Spending Accounts for Medical and Dependent Care Reimbursement

Health Savings Account funded by FrankCrum

Paid time off and holiday pay

Education Reimbursement

PTO cash out

Tickets at Work

Access to the Corporate America Family Credit Union

Employee and client referral bonus programs

Disaster Relief Fund for employees