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The Alden Network · 2 hours ago

Receptionist

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

The Alden Network is seeking a Receptionist to manage the overall office operations and coordinate the Medical Records department. The role involves overseeing reception duties, managing communications, and ensuring efficient office procedures are followed.

Assisted LivingHealth CareNursing and Residential Care

Responsibilities

Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator

Follow established departmental policies and procedures, including appropriate dress code

Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service

Recruit, interview, and select personnel with the approval of the Administrator (if applicable)

Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable)

Complete performance evaluations timely (if applicable)

Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable)

Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual

Greet and direct all visitors to sign in

Type, file, copy materials and maintain all files, records equipment, and supply items as assigned

Prepare reports, assignments and correspondence as needed and directed by Administrator

Receive, sort, direct mail, and fax information

Send reports to appropriate agencies as required

Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers

Perform other related duties as assigned

Qualification

Administrative practicesTyping skillsRecord keepingCommunication skillsTactPatienceCheerful dispositionEmotional stabilityLeadership abilityDecision making

Required

High school education or equivalent; some college preferred

Must be knowledgeable of administrative practices, procedures, and guidelines

Accurate typing, filing and record keeping skills

Good communication skills

Must be able to read, write and speak the English language in an understandable manner

Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations

Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public

Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel

Must have patience, tact, a cheerful disposition, and enthusiasm

Must be able to move intermittently throughout the workday

Must be able to cope with the mental and emotional stress of the position

Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met

Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies

Must be in good general health and demonstrate emotional stability

Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people

May be required to lift and move equipment and supplies, etc., in excess of fifty (50) pounds throughout the workday

Must have a pleasant speaking voice

Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses