The TJX Companies, Inc. · 3 hours ago
Front End Customer Experience Supervisor Full Time
Melrose Park, IL 60160
Full-time
Onsite
Entry, Mid Level
$16/hr - $16.50/hr
1+ years expTJX Companies is a Fortune 100 company and the world’s leading off-price retailer, seeking a Front End Customer Experience Supervisor. This role is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt service and the promotion of loyalty programs.
ApparelBeautyE-CommerceFashionFurnitureJewelryLocal BusinessRetail
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualification
Required
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits
Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance
Company
The TJX Companies, Inc.
TJX is the leading off-price apparel and home fashions retailer in the U.S.
10001+ employees
H1B Sponsorship
The TJX Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (15)
2023 (15)
2022 (30)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-08-04IPO
Leadership Team
Ernest Herrman
Chief Executive Officer
Bernard A. Cowens
Senior Vice President and Chief Information Security Officer
Recent News
2025-11-11
2025-11-05
Company data provided by crunchbase