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Advocate Aurora Health · 2 hours ago

Patient Service Representative per diem

Aurora Medical Center Washington County - 1032 E Sumner St

Full-time

Onsite

Entry Level

$19.45/hr - $29.20/hr

1+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, providing care under various names across multiple states. They are seeking a Patient Service Representative per diem who will be responsible for greeting and registering patients, verifying insurance information, and ensuring efficient patient flow in the Emergency Department.

Health Care

Responsibilities

Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process

Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred

Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service

Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed

Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents

Schedules patient visits using guidelines established within scheduling system

Assists with new caregiver onboarding

Works assigned EPIC work queues, following the department’s work flow process

Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management

Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans

Qualification

Insurance verificationEPIC electronic medical recordCustomer service experienceMathematical aptitudeMedical terminologyMicrosoft OfficeEffective communicationCritical thinkingProblem solvingConfidentiality

Required

High School Graduate

Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers

Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available

Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements

Mathematical aptitude, effective communication skills and critical thinking skills

Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor

Ability to handle sensitive and confidential information according to internal policies

Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work

Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology

Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday

Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts

Must be able to push/pull up to 50 lbs. with assistance

Must have functional speech and hearing

Must be able to use hands with fine motor skills for keyboard data entry

Exposed to a normal office environment

Operates all equipment necessary to perform the job

Must be able to work a flexible schedule to support the needs of the department