Truist ยท 3 hours ago
RAC Customer solution specialist I
Tempe, AZ
Full-time
Onsite
New Grad, Entry LevelTruist is a financial services company seeking a RAC Customer Solution Specialist I. The role involves collecting delinquent accounts while providing exceptional client service and adhering to collection policies and procedures.
BankingFinanceFinancial Services
Responsibilities
Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training
Disclose all relevant account information to Clients accurately, professionally, and in a positive manner
Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations
Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes
Execute on the established call scripts documented in training, policies, procedures, and guidelines
Achieve acceptable call monitoring scores in each call category
Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling
Accurately process payments, transactions, and workflows
Complete all required Computer Based Training (CBT) courses accurately and timely
Qualification
Required
High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment
Ability to work flexible schedule, including overtime as needed
Preferred
Previous Client service, collections, or sales experience
Bilingual
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
Founded in 2019
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (235)
2024 (248)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2025-12-18
2025-12-16
Company data provided by crunchbase