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Floor & Decor · 2 hours ago

Design Studio Senior Design Consultant

Atlanta, GA

Part-time

Onsite

Mid, Senior Level

3+ years exp

Floor & Decor is a leading home improvement retailer, and they are seeking a Senior Design Consultant to meet with customers in-store to determine their design needs and formulate design plans. The role involves setting appointments, selling various flooring products, and providing exceptional customer service while utilizing design applications and managing customer relationships.

Home DecorHome ImprovementRetail

Responsibilities

Sets appointments and meets with customers in store to determine design needs and formulate a design plan

Maintain customer contact at a high level and understand relationship selling, from pre-appointment/initial customer engagement to post purchase follow up

Seeks new customers by engaging store traffic/walk ins to drive sales and provide exceptional customer service

Sells tile, wood, stone, installation material, and adjacent categories, that best meet the needs of our customer’s style, lifestyle, and budget

Demonstrate a thorough understanding of product and installation

Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc…

Network, participate, in and/or host professional design affiliations to promote F&D i.e. ASID, NKBA. IIDA, etc…

Act and work in a manner that is consistent with company’s core values

Supports the CEM and Design ADM in modeling and enhancing a seamless sales culture by creating an environment that is friendly, helpful, knowledgeable and efficient for customers

Provides timely feedback on product needs/assortment gaps through partnership with the Design Studio Manager and the SDRM

Attends PLRs upon request

Qualification

Interior DesignConsultative SalesDesign ApplicationsHard Surface FlooringCustomer ServiceAnalytical SkillsMathematical SkillsMulti-taskingCommunication SkillsProblem SolvingSelf-MotivatedInterpersonal Skills

Required

Minimum of three years (3) of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Prior consultative sales experience

Excellent customer service skills

Strong analytical and communication skills (oral and written)

Proficient in basic mathematical skills

Must be self-motivated and able to multi-task

Ability to identify and resolve problems in a timely manner

Excellent verbal, written, and interpersonal skills

Willing to work retail hours to include weekends, and some holidays

Perform other duties as assigned

Demonstrate a thorough understanding of product and installation

Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc…

Network, participate, in and/or host professional design affiliations to promote F&D i.e. ASID, NKBA. IIDA, etc…

Act and work in a manner that is consistent with company's core values

Supports the CEM and Design ADM in modeling and enhancing a seamless sales culture by creating an environment that is friendly, helpful, knowledgeable and efficient for customers

Provides timely feedback on product needs/assortment gaps through partnership with the Design Studio Manager and the SDRM

Attends PLRs upon request

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects

The employee is often required to use their hands and fingers, to handle or feel

The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl