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Truliant Federal Credit Union · 4 hours ago

Fraud Investigator

Winston-Salem, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Truliant Federal Credit Union is dedicated to improving lives by providing excellent service and financial solutions. The Fraud Investigator I is responsible for conducting investigations into suspected fraudulent activities, managing reporting processes, and collaborating with various departments to minimize fraud losses and enhance recovery efforts.

Banking

Growth Opportunities

Responsibilities

Conducts detailed investigations on suspected fraudulent activity, including ID theft, deposit, lending, card, and digital channel fraud

Manages a high volume of fraud-related cases by performing comprehensive account reviews and ensuring timely and accurate case resolution for members and employees

Utilizes internal systems, databases, and open-source tools to research account activity, validate member claims, and document investigative findings

Prepares detailed investigative reports—both preliminary and final—for internal use and regulatory compliance

Collaborates with local, state, and federal law enforcement agencies to support criminal investigations and provide testimony in court when necessary

Partners with various departments to quickly identify and mitigate fraudulent activity, minimizing potential losses to the Credit Union and its members

Builds effective relationships with the Compliance and Legal Departments to ensure accurate communication and support for fraud-related inquiries

Delivers fraud awareness and prevention training across the organization to improve employee understanding and responsiveness to fraud risks

Works with the Compliance Department to file Suspicious Activity Reports (SARs) and assist the Legal Department in responding to criminal subpoenas from government agencies

Identifies emerging fraud patterns and trends, and provides recommendations to leadership to strengthen fraud prevention initiatives

Assists with other tasks and projects as assigned

Qualification

Financial crime knowledgeInvestigative skillsAnalytical skillsMicrosoft Office proficiencyCommunication skillsCritical thinkingCustomer service commitmentDetail-orientedOrganizational skillsProblem-solving abilitiesTeam collaborationTime managementConfidentiality handling

Required

Bachelor's Degree in Criminal Justice, Risk Management, or five years' experience in a related field required

Must have strong knowledge of financial crimes across federal, state, and local jurisdictions, including familiarity with the Bank Secrecy Act (BSA), USA PATRIOT Act, and related regulatory requirements

Must have the ability to respond objectively and professionally to inquiries from credit union members, internal stakeholders, business partners, and regulatory agencies

Must have demonstrated ability to handle sensitive and confidential information and matters

Must have proficiency in Microsoft Office applications, including Excel and Word

Must have demonstrated investigative, analytical, and documentation skills with the ability to manage multiple priorities effectively

Must have strong critical thinking and problem-solving abilities with the capacity to analyze complex data and draw substantiated conclusions independently

Must have the ability to perform effectively in a high-pressure, fast-paced environment involving time-sensitive situations

Must have excellent written and verbal communication skills with the ability to interact professionally with management, members, employees, and law enforcement agencies

Must be detail-oriented and highly organized, with the ability to manage competing priorities efficiently

Must have the ability to have a broad understanding of credit union operations and business processes

Should possess a strong commitment to providing exceptional service to Truliant members and upholding the organization's values

Frequent standing, walking, bending, kneeling, and stooping are required

Must be able to sit at a desk for long periods of time and work on a computer

Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Occasional travel is required

Preferred

Three (3) years of investigation or law enforcement experience preferred

Experience with electronic investigations, including but not limited to online banking and ACH transactions, strongly preferred

Professional certifications such as Certified Financial Crime Specialist (CFCS), Certified Anti-Money Laundering Specialist (ACAMS), or Certified Fraud Examiner (CFE) are preferred