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AEG Vision · 2 hours ago

Optical Consultant

Columbia, SC

Full-time

Onsite

Entry Level

1+ years exp

AEG Vision is a company focused on providing exceptional eyewear solutions, and they are seeking an Optical Consultant to enhance patient experiences. The Optical Consultant will be responsible for selling eyewear, ensuring proper fitting, and providing outstanding customer service to ensure patient satisfaction and repeat business.

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Responsibilities

Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services

Develops own clientele from providing outstanding service and obtaining referrals

Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available

Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary

Retrieves patient charts and electronic health records

Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements

Educates patients on proper eyeglass and contact lens care

Collect eye and face measurements to ensure proper fit

Interprets prescriptions written by optometrist and ophthalmologist

Creates work orders for lab technicians, specifying information on lenses needed

Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer

Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback

Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs

Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc

Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status

Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents

Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store

Restocks retail boards with new merchandize

Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc

Collaborates with technicians, front desk associates, Managers, and Optometrist

Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc