illumifin · 5 hours ago
Senior Software Account Executive
Minnesota, United States
Full-time
Onsite
Senior Levelillumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. The role involves managing strategic software client accounts, ensuring client satisfaction and retention, and overseeing product ownership and contract negotiations to align with enterprise strategy and regulatory requirements.
ConsultingInformation TechnologyOutsourcing
Responsibilities
Own a portfolio of strategic enterprise software clients; drive satisfaction, retention, growth, and profitable delivery
Build and maintain multi-threaded relationships across IT, Operations, Actuarial, Compliance, and Finance
Lead QBRs, strategic planning sessions, and executive business reviews; publish action plans and outcomes
Act as a trusted client advocate while balancing what’s best for the enterprise—escalate early, resolve systematically
Serve as the internal champion for production support, new development, and strategic innovation
Own backlog prioritization and quarterly roadmap; drive modernization, conversions, and platform initiatives in partnership with Engineering and Operations
Provide deep functional guidance on GIAS capabilities, constraints, and architecture to account teams and delivery leads
Define acceptance criteria, release notes, and adoption plans; track feature usage, quality signals, and time-to-value
Lead negotiations for new agreements, renewals, amendments, pricing models, and SOWs; ensure terms are profitable, scalable, and compliant
Partner with Legal, Finance, Security, and Operations to protect illumifin’s commercial and regulatory interests
Review and negotiate: Licensing structures (SaaS, subscription, perpetual), Pricing, payment terms, and multi-year commitments, SLAs, support tiers, service credits, exit provisions, Data protection & privacy (e.g., HIPAA/HITECH, GLBA; BAAs, DPA) exit provisions, Intellectual property ownership & usage rights, Implementation obligations, change orders, customizations, and scope governance
Ensure deal governance to prevent misaligned commitments and ensure delivery capacity alignment
Oversee onboarding and implementation for new accounts and expansions; ensure readiness across Operations, New Business, In-Force Admin, Claims, IT, and PMO
Maintain clear program communications and risk/issue logs; align timelines, dependencies, and change control
Ensure cross-functional execution meets SLAs, compliance, and quality standards
Provide governance over ticket workflows with Production Management; monitor trends, SLA adherence, and defect escape rates
Drive root-cause analysis and continuous improvement; link signals back to roadmap and quality gates
Lead or support presales with deep Health Life Annuity domain expertise; craft value narratives and demos that resonate with carriers and payers
Respond to RFIs/RFPs and functional inquiries; position illumifin’s software capabilities competitively with clarity on strengths and boundaries
Oversee client reporting (daily/weekly/monthly) spanning operational, regulatory, and performance metrics
Develop joint annual plans and budgets with clients; identify opportunities for efficiency, modernization, and new services
Publish dashboards for ARR, adoption, SLA, quality, and roadmap outcomes; drive data-informed decisions
Other duties as assigned
Qualification
Required
Experience managing strategic software client accounts in Health, Life & Annuity (HLA)
Proven track record in commercial leadership and contract negotiation
Ability to build and maintain multi-threaded relationships across IT, Operations, Actuarial, Compliance, and Finance
Experience leading QBRs, strategic planning sessions, and executive business reviews
Strong client advocacy skills while balancing enterprise needs
Experience in product ownership and portfolio leadership for software platforms
Ability to prioritize backlog and drive modernization and platform initiatives
Deep functional knowledge of GIAS capabilities, constraints, and architecture
Experience defining acceptance criteria, release notes, and adoption plans
Strong negotiation skills for agreements, renewals, amendments, and pricing models
Experience partnering with Legal, Finance, Security, and Operations
Knowledge of licensing structures (SaaS, subscription, perpetual) and pricing models
Experience with data protection & privacy regulations (e.g., HIPAA/HITECH, GLBA)
Ability to oversee onboarding and implementation for new accounts
Experience maintaining clear program communications and risk/issue logs
Ability to ensure cross-functional execution meets SLAs, compliance, and quality standards
Experience providing governance over ticket workflows and monitoring trends
Ability to lead or support presales with deep Health Life Annuity domain expertise
Experience responding to RFIs/RFPs and functional inquiries
Ability to oversee client reporting and develop joint annual plans and budgets
Experience publishing dashboards for operational, regulatory, and performance metrics
Company
illumifin
illumifin provides third party administration and technology services to individual and group insurers.
Founded in 1919
1001-5000 employees
H1B Sponsorship
illumifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (8)
Funding
Current Stage
Late StageLeadership Team
Blake Bostwick
Chief Operating Officer
Recent News
2025-03-06
2024-04-05
2024-01-09
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