Gallagher · 2 weeks ago
Personal Lines Client Service Manager II
Jacksonville, FL
Full-time
Onsite
Mid Level
$54K/yr - $90K/yr
3+ years expGallagher is a leading company that helps clients face risk with confidence by providing innovative solutions. They are seeking a Personal Lines Client Service Manager II to deliver exceptional customer service, manage client inquiries, maintain accurate client data, and support overall customer experience while contributing to business growth initiatives.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc
Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems
Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience
Fostering a culture of performance and continuous improvement
Delivers consistent, high quality client service as defined by AJG operational standards and practices
Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage
Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs
Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner
Leverages systems, services and resources to execute work in an effective and efficient manner
Comfortably engages others in a consultative business oriented discussion
Basic understanding of professional and industry standards/practices
Ability to learn and adapt to new systems, processes and skills quickly
Effectively manages/balances multiple and sometimes competing priorities
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Producer's License
Proficiency in Microsoft Office
Appropriate licensing as required
Preferred
Previous experience managing client relationships specifically in the Florida market
Insurance knowledge
Personal Lines experience preferred
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase