PNC · 4 hours ago
Lead Teller - Brookland
DC - Washington (20017)
Full-time
Onsite
Mid, Senior Level
$45K/yr - $68K/yr
1+ years expPNC is a leading financial institution that values its employees as a key differentiator in the market. As a Lead Teller, you will coach and mentor tellers to enhance customer experiences, manage banking opportunities, and ensure efficient branch operations. This role emphasizes customer service, risk management, and adherence to policies while fostering an inclusive workplace culture.
BankingFinanceFinancial Services
No H1B
Responsibilities
Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Processes a variety of customer interactions
Educates customers on alternatives available for their financial interactions
Identifies banking opportunities during the customer interaction and refers as appropriate
Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
Assists the Branch Manager in performance management and new hire selection processes
Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Qualification
Required
1+ years of related experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to leverage information in creating customized customer solutions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Adhering to all policies and procedures
Demonstrating sound judgment within established limits
Ensuring teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Preferred
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
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