DESC (Downtown Emergency Service Center) · 2 hours ago
Senior Clinical Program Manager - Crisis Solutions Center
Seattle, WA
Full-time
Onsite
Senior LevelDESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping individuals facing homelessness and mental illness. The Senior Clinical Program Manager will provide leadership for crisis and diversion services, ensuring effective program operations and support for vulnerable community members.
Health CareHomeless ShelterNon ProfitSocial
Responsibilities
Provide overall leadership and oversight for assigned crisis and diversion programs, ensuring effective and coordinated service delivery
Support and develop program managers and coordinators as an integrated leadership team
Translate program vision into clear, workable systems and day-to-day operational practices
Provide on-call leadership coverage as part of a rotating schedule to support 24/7 operations
With support from Human Resources and agency leadership, oversee program operations in alignment with DESC personnel policies, applicable Collective Bargaining Agreements (CBAs), and employment practices
Provide direct supervision to program leadership staff and coordinators
Maintain flexibility in supervisory assignments, including temporarily providing supervision to supervisory or direct service staff when needed to ensure continuity, safety, and staff support
Partner with Human Resources to support recruitment, onboarding, performance management, and retention
Promote staff well-being, equity, and sustainability in high-acuity work environments
Support and encourage the development of internship, student, or trainee opportunities when operationally feasible
Work in close partnership with senior medical, clinical, and operational leaders to support integrated, client-centered services
Partner with the program’s Medical Director as a senior leader to ensure program operations reflect the needs and responsibilities of prescribing providers and medical staff
Support coordination across crisis response programs and community partners to promote continuity of care
Build and maintain strong relationships with external partners, including healthcare providers, community organizations, funders, and contract administrators
Serve as a programmatic liaison with funders, participating in meetings, site visits, and contract discussions
Communicate program outcomes, challenges, and capacity needs in a transparent and collaborative manner
Work in partnership with DESC’s contracts, finance, and grants teams to support funding alignment, renewals, and reporting expectations
With guidance from DESC’s compliance and quality teams, support program compliance with applicable healthcare regulations and funding requirements
Partner with finance, quality, and data teams to support accurate reporting, monitoring, and audit readiness
Use data, staff feedback, and lived operational experience to identify risks, improve services, and strengthen program sustainability
Support program readiness for licensing requirements applicable to facility-based crisis services as programs evolve
Qualification
Required
Experience in program management, particularly in crisis and diversion services
Strong leadership skills with the ability to support and develop program managers and coordinators
Ability to translate program vision into clear, workable systems and operational practices
Experience providing on-call leadership coverage in a 24/7 operational environment
Knowledge of personnel policies, Collective Bargaining Agreements (CBAs), and employment practices
Direct supervision experience with program leadership staff and coordinators
Flexibility in supervisory assignments to ensure continuity and staff support
Experience partnering with Human Resources for recruitment, onboarding, performance management, and retention
Ability to promote staff well-being, equity, and sustainability in high-acuity work environments
Experience in clinical, medical, and system collaboration
Ability to build and maintain strong relationships with external partners, including healthcare providers and community organizations
Experience serving as a programmatic liaison with funders and participating in meetings and contract discussions
Ability to communicate program outcomes, challenges, and capacity needs transparently
Experience supporting program compliance with healthcare regulations and funding requirements
Ability to partner with finance, quality, and data teams for accurate reporting and audit readiness
Experience using data and staff feedback to identify risks and improve services
Benefits
Medical
Dental
Life
Long-term Disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
ORCA card subsidy
Paid Time Off (34 days per year)
Retirement Plan
Company
DESC (Downtown Emergency Service Center)
DESC works to end the homelessness of vulnerable people, particularly those living with serious mental illnesses or substance use disorders.
Founded in 1979
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Tripp, CPA, CIA
Chief Financial Officer
Recent News
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2022-09-01
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