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lululemon · 4 hours ago

Assistant Manager, Guest Experience | Jordan Creek

West Des Moines, IA

Full-time

Onsite

Entry, Mid Level

$23.19/hr - $31.38/hr

1+ years exp

Lululemon is an innovative performance apparel company focused on creating transformational products and experiences. The Assistant Manager, Guest Experience role is essential for ensuring that team members and guests receive a quality experience in stores, leading team members to build a strong culture and deliver outstanding guest service.

ApparelE-CommerceFitnessLifestyleSporting GoodsWellness

Comp. & Benefits

Responsibilities

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members

Engage team members by helping them understand how their work supports the success of the store and of lululemon overall

Implement the Store Manager's People vision for the store and cascade to team members

Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance

Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins

Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns

Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action

Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations

Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests

Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy)

Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished

Open and close the store in accordance with the opening and closing procedures

Understand and adhere to people safety policies and procedures to maintain a safe work environment

Perform work in accordance with applicable policies, procedures, and laws or regulations

Accountable for delegated aspects of controllable budget and labor hours

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Qualification

People ManagementGuest ExperienceLeadershipDecision MakingStrategic ThinkingInclusion & DiversityTeam BuildingChange ManagementRetail ManagementCoachingIntegrityInteractive Communication