TEKsystems · 3 hours ago
Tier 1 Helpdesk
Coppell, TX
Full-time
Hybrid
New Grad, Entry Level
$16.25/hr - $18/hrTEKsystems is a leading provider of business and technology services, and they are seeking a proactive Tier 1 Helpdesk Support Specialist to provide first-level technical assistance to end users. The role involves troubleshooting and resolving basic hardware and software problems, delivering exceptional customer service, and documenting interactions in the helpdesk ticketing system.
Information Technology
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, or ticketing system
Deliver exceptional customer service by actively listening, empathizing, and resolving issues promptly
Troubleshoot and resolve basic hardware and software problems, including desktops, laptops, printers, and peripherals
Support Windows operating systems, including user account management and basic configuration tasks
Assist users with Microsoft Office applications (Word, Excel, Outlook, Teams), including installation and usage guidance
Document all interactions and resolutions in the helpdesk ticketing system accurately and timely
Escalate complex issues to Tier 2 support when necessary, ensuring proper handoff and communication
Maintain knowledge base articles and contribute to process improvements
Qualification
Required
Strong customer service and communication skills
Basic knowledge of Windows OS and Microsoft Office Suite
Ability to diagnose and resolve common technical issues
Familiarity with remote support tools and ticketing systems
Problem-solving mindset and ability to work under pressure
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase