StarTech Computing, Inc. ยท 5 hours ago
Service Coordinator
Red Wing, MN
Full-time
Onsite
Entry Level
$35K/yr - $42K/yr
2+ years expStarTech Computing, Inc. is seeking an experienced Service Coordinator to join their team. The Service Coordinator is responsible for managing service requests, scheduling technical resources, and ensuring superior customer service for clients.
Information TechnologyIT ManagementSoftware
Hiring Manager
Tiffany Upp
Responsibilities
Act as the single point of contact to the client for all types of service requests
Process service requests as they arrive through our portal, phone, email, manual entry or direct client input
Schedule and assign internal and field technical resources on our dispatch portal and provide follow-up on activities
Monitor resource schedules to ensure prompt time entry on service requests
Escalate service requests that cannot be scheduled within agreed upon service levels to management
Communication with clients: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Provide superior client service, perception, and satisfaction in how clients experience expedient turnaround
Enter all work as service tickets into ticketing platform
Ability to work in a team and communicate effectively
Understand processes by completing assigned training materials
Monthly Time Approval Process:
Approving and reconciling time entries
Review and correct time entries specifically related to work role and billable indicator
Qualification
Required
Understanding of support tools, techniques and how technology is used to support and coordinate business processes
Interpersonal skills such as strong communication skills, active listening, written and oral communication skills and customer-care
At least 2 years of Dispatch/Customer Service/Vendor Management or Administrative positions
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Ability to self-motivate and multi-task
Ability to work in a dynamic and fast-paced environment
Speak to individuals with poise, voice control, confidence and professional integrity
Respond adequately to inquiries, requests or complaints
Communicate effectively and efficiently
Manage multiple high priority initiatives in a fast paced, highly technical environment
Successfully perform the planning, prioritization, assessment, assignment and administrative responsibilities of this position
Perform under stress, deal with people acting under stress and adapt when confronted with emergency technical situations
Be sensitive to cultural differences among individuals and groups of people
Operate/use a variety of job specific office machines and other office equipment
Sit, walk, stand for extended periods of time
Preferred
People and team-oriented
Adaptable/flexible
Detail-oriented
Ability to multi-task
Benefits
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Company
StarTech Computing, Inc.
Startech Computing, Inc. is an information technology & services and software company that deals with IT services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase