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Restaurant Associates · 4 hours ago

General Manager

NYC Metro Area

Full-time

Onsite

Senior Level

$135K/yr - $150K/yr

5+ years exp

Restaurant Associates is the industry’s leading provider of dining and event catering for prestigious venues. They are seeking an experienced General Manager to lead La Mercerie, overseeing operations, service standards, and financial performance while ensuring a cohesive guest experience across multiple outlets.

EducationFood and BeverageTravel

Growth Opportunities

Hiring Manager

Michael J. Abbey, PHR

Responsibilities

Set and uphold the service vision across all outlets, ensuring consistency, refinement, and warmth in every guest interaction

Lead by visible presence on the floor, modeling hospitality, professionalism, and attention to detail during service and events

Establish service standards, training programs, and performance expectations reflective of fine dining excellence and the Roman and Williams ethos

Oversee daily operations across multiple outlets, ensuring seamless coordination between front-of-house, back-of-house, bar, events, and retail-adjacent teams

Partner closely with Culinary leadership to align menus, service flow, staffing models, and guest expectations

Collaborate with Roman and Williams Guild retail and merchandising teams to ensure hospitality and retail experiences are thoughtfully integrated

Ensure operational readiness for both daily restaurant service and high-profile catering and private events

Oversee planning and execution of on-site catering and special events, ensuring flawless service delivery

Review BEOs, staffing plans, timelines, and logistics to ensure clarity, accuracy, and strong communication across teams

Serve as the senior on-site leader during events, providing real-time decision-making and service recovery

Own the P&L for the property, driving performance through strategic labor management, cost controls, and revenue optimization

Develop and manage budgets, forecasts, and operational plans aligned with company objectives

Analyze sales trends, labor metrics, and operating costs to identify opportunities for improvement

Recruit, train, develop, and retain a high-performing management and hourly team

Coach and mentor leaders to build bench strength and succession plans

Foster an inclusive, respectful, and service-oriented culture rooted in accountability and professionalism

Oversee HR functions including hiring, scheduling, performance management, and corrective action

Act as the primary point of contact for on-site clients, partners, and stakeholders

Proactively address feedback to continuously elevate the dining and event experience

Qualification

Senior restaurant managementP&L ownershipCatering experienceLeadership skillsHospitality mindsetBachelor’s degreeFrench gastronomy appreciationCommunication skills