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Shore United Bank · 2 hours ago

Universal Bank Teller

Edgewater, MD

Full-time

Onsite

Entry Level

$19/hr - $23/hr

1+ years exp

Shore United Bank is seeking a Branch Banking Specialist II (Universal Banker) to join our team. This role is responsible for professionally interacting with clients to meet their financial needs while providing exceptional customer service and transaction processing.

BankingFinancial ServicesLending

Work & Life Balance

Responsibilities

Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss

Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines

Establishes new banking relationships through conversations based on their financial needs

Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords

Recommends bank products and services to customers by having beneficial conversations during daily transactions

Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes

Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely

Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals

Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders

Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers

Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace

Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same

Participates in required training sessions, including training for compliance with BSA/AML policies and procedures

Qualification

Customer serviceCash handlingBank teller experienceFinancial product knowledgeCompliance knowledgeCommunication skillsTeam collaboration

Required

High school diploma/GED equivalent

1 year experience successfully providing excellent customer service in a fast-paced environment

1 year experience cash handling with high level of accuracy

1 year experience as a bank teller

Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience

Benefits

Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!

Paid parental leave

401k savings plan with up to a 4% company match

Employee Stock Purchase Plan

Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.

Opportunity for growth and advancement

Paid training program and continuous training sessions throughout the year on various topics

Generous paid time off and paid sick time

Community involvement opportunities