NEOGOV · 4 hours ago
TEMPORARY Contact Center Utility Account Representative, Trainee (MULTIPLE)
Seattle, WA
Full-time
Hybrid
Entry Level
$31.77/hr - $33.10/hr
1+ years expNEOGOV is seeking multiple temporary Contact Center Utility Account Representative Trainees to join Seattle Public Utilities' Customer Care Division. The role involves being the first point of contact for customers, addressing billing inquiries and concerns related to utility services such as water, sewer, and electric services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive and respond to service and billing inquiries from residential and commercial utility customers regarding water, sewer, drainage, solid waste, and electric services by telephone, in-person, and through written correspondence in a professional and timely manner with minimum customer effort
Research and analyze account information to accurately answer customer questions and resolve customer concerns
Create and update customer account records, document information regarding customer interactions in utility billing system
Assist customers in resolving delinquent accounts and establishing payment plans, when applicable
Provide income-eligible customers information regarding rate discount and payment assistance programs to help reduce utility costs
Accurately and effectively handle a high volume of customer calls throughout the day
Qualification
Required
One (1) year of customer service/contact center experience and/or experience in a billing process
Combinations of appropriate education, training, certification, and experience(s) will be evaluated on an individual basis for comparability
Benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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