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LightForce · 2 hours ago

Orthodontic Integration Specialist

Atlanta Metro

Full-time

Hybrid

Senior Level

5+ years exp

LightForce is a 3D printing technology company focused on the orthodontic space. The Orthodontic Integration Specialist will drive the onboarding, adoption, and growth of LightForce’s orthodontic system in practices, providing clinical support and training to enhance operational processes and customer relationships.

3D TechnologyDentalHealth CareMedicalSoftware

Responsibilities

Provide clinical support to doctors to achieve the goal of LightForce onboarding and full integration in orthodontic practices

Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business utilizing the LightForce system

Deliver Clinical Training and presentations both virtually and in person to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of LightForce technology and refining office processes

Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills

Jointly lead and manage the new customer onboarding training strategy, assist with resource and tool development, and deliver full integration with both doctors and staff of orthodontic practices

Strategically work with sales and marketing and commercial support functions to prioritize opportunities

Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices

Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business or customers

Utilize up to date knowledge of the orthodontic industry to provide clinical input for new product development and software enhancements

Utilize data/analytics to help customer’s drive decision making

Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of LightForce solutions

Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership. Handle multiple projects simultaneously, prioritizing tasks based on organizational need and judgment

Effective and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner

Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency