Ultimate Medical Academy · 4 hours ago
Learner Services Advisor
United States
Full-time
Remote
Entry Level
$19/hr - $19/hr
1+ years expUltimate Medical Academy is a non-profit healthcare educational institution with a national presence. As a Learner Services Advisor, you will guide and support students throughout their educational journey, focusing on their unique needs and challenges in the allied health industry.
Education Management
Responsibilities
Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video
Collaborate with colleagues to develop and implement retention initiatives
Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success
Contribute to achieving individual, team, and departmental retention goals
Participate in and contribute to team collaboration and communication
Engage with team members on camera and in digital workspaces and virtual events
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent experience
Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive
Ability to professionally communicate fluently in verbal and written English
Ability to support a diverse and inclusive work environment
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role
Preferred
Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience
1+ years' experience in customer service, contact center or hospitality role
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking
Company
Ultimate Medical Academy
Career-focused allied health school built on care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Jennings
Talent Acquisition Partner
Christine Bry
People Operations Partner
Recent News
2024-01-19
Business Journals
2023-06-02
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