NEOGOV · 1 month ago
Management Analyst - Planning and Development Services
Mesquite, TX
Full-time
Onsite
Entry, Mid Level
$45K/yr - $57K/yr
2+ years expNEOGOV is a company that provides user-side administration of development review operational software for the City of Mesquite. The Management Analyst will perform complex data-driven analysis to support management decisions related to development review and inspections, as well as coordinate with departments on software system enhancements and training.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual
Coordinates with departments that utilize the permitting software system regarding the creation and modification of new and existing process automation cases, workflows, reports, intelligent object formulation, custom fields, data and fee tables' maintenance, troubleshooting, planning, training and users' access security maintenance
Provides advice, guidance, and counsel to department directors, division managers and section supervisors on technology implementation, software issues, including electronic plans management software and online development center services
Assumes main point of contact role between system stakeholders and/or vendor, to resolve data interactions or system conflicts. Performs programming using system data to provide custom reports
Evaluates and prioritizes user requests for system enhancements. Analyzes business processes, details findings and suggests re-engineering steps. Designs and conducts tests of new procedures
Prepares reports on various workload indicators and completes performance measures reports monthly and annually
Tracks, monitors and analyzes performance measures. Develops recommendations on operational technology improvements. Research new products, practices, procedures, and alternatives. Compose and maintain standards and procedures and provide feedback and coaching to departmental Super Users to improve effectiveness and efficiency
Work with business units, stakeholder groups and other departments to plan and gather user requirements, and develop, validate and secure acceptance of business requirements documents. Translate business requirements into detailed functional specifications to be used for system configuration, and to create support, communication and training documentation
Provide help desk services for system users working with IT and GIS staff as needed
Assign user role permissions for all Customer Service software systems and maintain a schedule of users and permissions granted
Establish training materials for all Customer Service software systems and coordinate regular training classes to ensure all users of the system are adequately trained
Work with functional leads on submitting support tickets to software vendors and monitor all open support tickets to ensure issues are being resolved in a timely manner
Facilitate monthly software system functional lead meetings
Adheres to assigned work schedules as outlined in city and department attendance policies and procedures
Chairs power user group meetings
Collaborates directly with the City Manager’s Office on assigned special projects, which may include initiatives in strategic planning, interdepartmental coordination, legislative research, economic development, capital projects, grant administration, and operational program development for citywide priorities. Responsible for managing, tracking, and reporting on these projects to ensure alignment with Council goals and executive direction
Attend and participate in seminars, stay abreast of new trends and developments in the field of development services and code enforcement, plan review, inspections, and permit review, and any related fields that could benefit other City processes as it relates to technology
Assist the Director of Neighborhood Services, the Director of Planning & Development Services, and other affected directors with data management, reporting and analysis to accomplish performance measurement goals and objectives
Serve as a liaison for the Planning and Development Services Department on cross-functional City Manager Office projects, representing the department in meetings, workshops, and interagency collaborative efforts
Support the preparation and administration of operating and capital budgets, feasibility analyses, grant proposals, or communications as assigned by the City Manager or Deputy City Manager, delivering technical, financial, and research support when needed
Perform other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university with major coursework in graphic information systems, communications, development or business analytics, program evaluation, management information systems, or closely related fields
At least two years of analytical experience with an emphasis working on information technology projects/systems
Experience in fostering and maintaining collaborative relationships with staff at all organizational levels
Certification in the software, if available, (or equivalent) or the ability to obtain such certification within two years from the date of appointment
Possession of a valid driver's license
Benefits
High Deductible Medical Plan
HMO Dental Plan
Vision Plan
Life Insurance
Supplemental Life
AD&D Insurance
Cancer Insurance
Long-Term Disability
Texas Municipal Retirement System (TMRS)
Social Security
Tax Saver Program (Section 125 Flexible Spending Account)
Deferred Compensation Plans
Direct Deposit
Paid Holidays
Paid Vacation
Sick Leave
Personal Leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase