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Serene Health · 4 hours ago

Patient Care Coordinator

Sacramento, CA

Full-time

Hybrid

Entry Level

$25/hr - $28/hr

1+ years exp

Optima Medical Management Group, which includes Serene Health, is dedicated to enhancing quality of life through comprehensive wellness support. The Lead Care Manager (LCM) will develop personalized care plans, coordinate member services, and collaborate with members and healthcare providers to ensure effective medical treatment and support.

Health CareHospitalMental HealthTherapeutics

Responsibilities

Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans

Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements

Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans

Maintain on-going contact with members, via telehealth and in-person visitation

Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers

Maintain empathy and professionalism while contacting members and families

Supporting behavioral health coordination, Substance Abuse and Community Resources

Perform additional duties as assigned

Qualification

Case managementCustomer serviceMedical terminologyComputer skillsCommunication skillsOrganizational skillsProblem-solvingCompassionTeam collaborationAttention to detail

Required

High school diploma or GED required

Minimum of 1 year experience in case management, member care, customer service, call center, or member care required

Valid California driver's license and valid vehicle insurance required

Excellent communication, interpersonal, customer service and organizational skills

Computer skills for documentation, email and chat support

Proficient skills in working independently and collaboratively in a team to provide member care

Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously

Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner

Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills

Must be able to travel using personal vehicle to complete outreach visits

Prolonged periods of sitting at an office desk on the computer

Lifting: Able to lift up to 15lbs