Dow Jones ยท 3 hours ago
Customer Service Associate
Princeton, NJ
Full-time
Onsite
Entry Level
$41K/yr - $50K/yr
1+ years expDow Jones is a recognized leader in global news and business information, and they are seeking a Customer Service Associate to join their Global Customer Service team. This role involves providing high-level support to customers regarding Dow Jones products, ensuring customer satisfaction and loyalty while meeting key performance indicators.
Digital MediaNewsPublishingSocial Media
Responsibilities
Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires
Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
Provide professional-level support to retain Dow Jones customers and increase customer loyalty
Ensure all relevant procedures are followed from beginning to resolution
Ensure all key performance indicators and service levels are met
Actively seek out opportunities for self-improvement, and participate in new product and procedural training
Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly
Qualification
Required
1+ years of relevant customer service experience
High proficiency/fluency in English language for both written and verbal communication within a corporate environment
Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
A positive attitude in an often busy environment
Ability to understand new technical systems and applications
Attention to detail, the ability to multitask, prioritize, and meet deadlines
Positive outlook on change and a flexible approach to team-based work environment and structure
Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
Preferred
Experience in a contact center and/or customer service environment
Salesforce experience
Desire to grow within the company
College degree or equivalent work experience
Previous research experience
Benefits
Comprehensive and highly competitive benefits package
Physical health
Retirement and savings
Caregiving
Emotional wellbeing
Transportation
Elective benefits
Company
Dow Jones
Dow Jones is a news and business information provider that delivers content to consumers and organizations via newspapers and more.
1001-5000 employees
H1B Sponsorship
Dow Jones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (40)
2023 (48)
2022 (72)
2021 (44)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
unknown2007-12-13Acquired
Leadership Team
Almar Latour
CEO, Dow Jones & Publisher, The Wall Street Journal
Sarah Cottle
Executive Vice President and General Manager, Energy
Recent News
Sports Business Journal
2025-12-19
2025-12-19
Company data provided by crunchbase