AUI Fine Foods · 2 hours ago
Customer Experience Specialist | CAM
9211 Gaither Road, Gaithersburg, MD 20877
Full-time
Hybrid
Mid Level
$28/hr - $33/hr
3+ years expAlbert Uster Imports, Inc. is a gourmet food company headquartered in the Washington, DC area. The Customer Experience Specialist | CAM provides administrative, operational, and analytical support to the National Account channels, ensuring effective communication and service to customers while managing order processing and data integrity.
AgricultureConsumer GoodsFood and BeverageHospitalityTravel
Responsibilities
Provide operational support to the National Account channels by timely and accurately entering and updating customer orders, quotes, and sales activities in the CRM platform
Process orders; communicate and follow up on all aspects of order entry including item availability, pricing, shipping timelines, special requirements, labeling, and delivery changes/charges
Ensure data integrity within the CRM platform by routinely reviewing and updating customer profiles
Provide communication support between Corporate Account Managers and their respective customer base, including inquiries related to orders, deliveries, logistics, sampling, pricing, and products
Proactively identify customer issues and communicate with internal teams (Distribution, Purchasing, Quality, Finance, etc.) and the assigned CAM to resolve any order discrepancies or delays
Partner with assigned CAM(s) on customer focused initiatives to improve our service commitment, including business reviews, process improvements, etc
Additional ad-hoc responsibilities as requested
Qualification
Required
3-5 years' experience in customer service, customer operations, purchasing/logistics associate or relevant roles that required comfort in both over the phone and email communication
Ability to gain Microsoft Dynamics proficiency rapidly with adequate training
Excellent written and oral communication skills
Excellent relationship-building skills
Experience working cross-functionally to solve problems
Preferred
Associate's degree plus relevant experience in a sales organization
Fluency in the Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Experience with other CRM platforms and SharePoint
A true desire to solve problems and support customers
Familiarity with hospitality and/or foodservice industry a plus
Benefits
This role is bonus eligible.
Company
AUI Fine Foods
AUI Fine Foods is a privately held gourmet food company located in the Washington, DC area (Gaithersburg, MD).
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-01-10Acquired
Company data provided by crunchbase