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Floor & Decor · 2 hours ago

Deco Department Manager

Buford, GA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Floor & Decor is a retail company focused on providing exceptional customer experiences and achieving sales goals. The Deco Department Manager is responsible for driving sales, ensuring customer service excellence, and overseeing staff training and development while maintaining store presentation and operational standards.

Home DecorHome ImprovementRetail

Responsibilities

Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services

Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service

Strategically merchandize and utilize the company guidelines to outline merchandising practices

Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management

Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers

Work as KCM or Manager on Duty as required

Conduct weekly competitive shops

Communicate pricing and/or inventory issues to the senior team

Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position. Reports include but are not limited to the following: Profit Los statements (P&L) Category Performance Report (CPR) Business Analysis Tool Report (BAT) Store Purchase Order Analysis Report (STPOA) Store Price Change Report (STPRC)

Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory

Ensure brand standards and operating standards meet or exceed expectations to support brand consistency

Interface with corporate headquarters employees

Ensure maximum scheduling coverage during peak traffic periods

Review and assess the performance of associates on a timely basis

Train, develop, supervise and define workload of store associates as appropriate

Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant

Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling

Ensure compliance to scheduling, hiring, payroll and business planning processes

Monitor, maintain and follow company policies; support company expectations and systems

Perform additional managerial duties as necessary

Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary

Available to open and/or close the store in an effective manner

Qualification

Retail management experienceCustomer service skillsRecruitingHiringAnalytical skillsTrainingDevelopmentLoss prevention knowledgeInterpersonal skillsCommunication skills