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Smilow Cancer Hospital · 1 hour ago

Practice Administrative Associate (Monday-Friday; 7:30a-4p)

Trumbull, CT

Full-time

Onsite

Entry Level

1+ years exp

Smilow Cancer Hospital is committed to providing patient-centered care and values integrity, respect, and compassion in their operations. The Practice Administrative Associate will coordinate patient care by managing appointments, greeting patients, and handling medical records, ensuring a seamless front desk operation.

Hospital & Health Care

Responsibilities

Maintain appointment schedule template (alterations, deletions, additions)

Responsible for communicating schedule changes to the appropriate staff members and physicians/providers

Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient

Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures

Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary

Maintain proper telephone etiquette when speaking with patients/companies and healthcare team

When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures

Track referrals coming into the practice

Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures

Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail

Forwards phones to answering service and notifies answering service about the physicians on-call status

Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures

Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities

Attend and actively participate in staff meetings

Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities

Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs

Performs all other related/additional tasks as requested by physicians and/or management

Provide cross coverage as needed

May assist and/or perform chaperone duties for patient medical procedures as needed

Qualification

Administrative healthcare experienceElectronic Medical Records (EMR)Microsoft Office applicationsCustomer service skillsOrganizational skillsCommunication skillsMulti-tasking abilityTeamwork skills

Required

High School degree or equivalent required

1 year of administrative healthcare experience or 2 years of administrative office experience required

Excellent organizational skills required

Excellent communication skills required

Excellent customer service skills required

Excellent teamwork skills required

Ability to multi-task is essential

Working knowledge of Microsoft office applications required

Core philosophy or values consistent with a patient-centered approach to care

Demonstrates professional, appropriate, effective and tactful written communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image

Demonstrates professional, appropriate, effective and tactful verbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image

Demonstrates professional, appropriate, effective and tactful nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image