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Lovesac · 2 hours ago

PT Sales Associate

Mason, OH

Part-time

Onsite

Entry Level

1+ years exp

Lovesac is a fast-growing furniture company dedicated to providing innovative and sustainable furniture solutions. As a Sales Associate, you will create a welcoming in-store experience, engage with customers, and help them design products to fit their style and space while achieving personal sales goals.

Consumer GoodsE-CommerceFurnitureRetail

Responsibilities

Actively engage with customers using our Lovesac selling techniques

Achieve personal sales goals and key performance indicators

Provides attentive service to all customers and builds customer loyalty

Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers

Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships

Conduct customer outreach using company provided tools and communication methods

Quickly identify and resolve customer issues, ensuring a positive shopping experience

Maintain a welcoming and visually appealing store by following visual merchandising standards

Oversee store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards

Utilize company tools, sales data and reports to prioritize tasks and support daily operations

Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store

Meet or exceed individual sales goals and key performance indicators

Perform other duties as assigned by Management

Qualification

Customer service experienceRetail experienceTechnology utilizationSales techniquesEffective communicationConflict managementSelf-awarenessTeam collaboration

Required

18 years of age or older

High-School Diploma or equivalent

Minimum of 1 year of experience in a retail or customer service role

Able to work flexible hours including evenings, weekends and holidays

Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach

Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts

Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation

Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property

Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner

Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor

This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing