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ConvenientMD · 4 hours ago

Urgent Care - Medical Receptionist

Belmont, New Hampshire, United States

Full-time

Onsite

New Grad, Entry Level

ConvenientMD is on a mission to make good health more convenient for all, focusing on improving patient and provider experiences in healthcare. As a Medical Receptionist, you will be the first point of contact for patients, responsible for greeting them, managing registrations, handling payments, and ensuring smooth clinic operations.

Health CareHospitalMedical

Responsibilities

Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone

Welcome and greet patients to the clinic with a friendly and professional demeanor

Handle insurance and billing inquiries, providing clear and concise information to patients

Aid ill or distraught patients as necessary and with available resources

Collect payments, insurance co-pays, and prescription charges following clinic financial policies

Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments

Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment

Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules

Assist in scheduling specialist referrals as needed for patient follow-up

Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team

Answer and direct phone calls in a professional and timely manner

Keep the reception area organized and tidy, creating a welcoming environment for patients

Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs

Become familiar with scope of services provided at CMD and costs affiliated with all services

Navigate and utilize various software systems for reservation scheduling and electronic medical records

Qualification

Medical Receptionist certificationElectronic records managementMicrosoft Office SuiteMedical terminology knowledgeInsurance billing knowledgeCustomer service skillsCompassionate communicationDetail-orientedTeam collaborationProblem-solving skills

Required

High School Diploma or GED required

Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients

Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment

Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging

Technically savvy: Proficient with Microsoft Office Suite or related software

Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization

Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic

Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resources to achieve the best outcomes for patients, the team, and the organization

Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations

Must be able to work 12-hour shifts in consecutive and or non-consecutive days

Flexibility to work nights, weekends, holidays

When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic

Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute

Preferred

Medical Receptionist certification

Previous experience in a medical receptionist role or similar customer service position

Familiarity with medical terminology and basic knowledge of insurance processes

Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation

Experience working with insurance billing and coding information