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WHSmith North America · 1 hour ago

General Manager

KC Metro Area

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

3+ years exp

WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. The General Manager is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores while leading and developing a team of Store Managers to drive sales and profitability.

Retail

H1B Sponsor Likely

Hiring Manager

Eboni Shelmon

Responsibilities

Oversee and manage store performance, including sales, shrink control, and all controllable expenses

Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations

Coach and mentor Store Managers, providing guidance to improve leadership skills and business results

Maintain strong relationships with property management to address operational concerns and ensure store compliance

Ensure compliance with all company policies and procedures, holding teams accountable for execution

Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team

Ensure financial controls and accountability, maintaining accurate financial documentation and records

Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing

Communicate effectively with the District Manager, addressing any operational or employee-related issues

Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales

Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines

Lead by example, setting the tone for excellence in customer service, sales, and team engagement

Perform other duties as assigned to support company goals

Qualification

Multi-unit leadershipRetail financial metricsMicrosoft Office SuiteCustomer service passionCommunication skillsHighly organizedSelf-motivatedTeam leadership

Required

High School diploma required

3+ years of multi-unit leadership experience in a retail environment

Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Passion for customer service and results-driven leadership

Strong communication skills, both verbal and written

Self-motivated, highly organized, and able to manage multiple priorities efficiently

Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture

Preferred

Bachelor's degree preferred

Company

WHSmith North America

About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.

Founded in 1955

Las Vegas, Nevada, USA

1001-5000 employees

http://www.marshallretailgroup.com/

H1B Sponsorship

WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (1)