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Community Bank, N.A. · 5 hours ago

Loan Servicing Manager

Waynesburg, PA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

COMMUNITY BANK is seeking a Loan Servicing Manager who will oversee the servicing of all consumer and mortgage loan products. This role involves managing operational processes, ensuring compliance with regulations, and enhancing the client experience through effective loan servicing functions.

BankingFinancial ServicesPersonal FinanceWealth Management

Responsibilities

Works closely with other divisions and departments of the bank to ensure effective servicing and support of products and services

Evaluates and looks for opportunities to streamline operational processes to improve productivity and effectiveness through technology enablement, while providing excellent customer service and support to our clients and employees

Oversees loan servicing functions related to loan account maintenance, payment processing, collateral management, lien filing and release, insurance monitoring and escrow servicing

Manages and is accountable for risk mitigation activities

Designs, develops and documents best in class internal controls

Builds, maintains, and enhances operational controls that are sustainable and complies with all operational control requirements

Stays abreast of all new regulatory actions which many impact Consumer and Mortgage lending and make recommendations for action as warranted

Responsible for adhering to all agency (Fannie Mae, Freddie Mac, and FHLB) servicing requirements including, but not limited to, payment processing and remittance, accounting, investor reporting, escrow administration, MERS reporting and reconciliation, custodial processes, loss mitigation procedures and quality control requirements

Oversees operational workflow and assists with transactions/processes

Builds and maintains processes that identify and addresses exceptions and serves as a point of escalation and resolution

Verifies completeness and accuracy of procedures and conformance to established service levels

Responsible for setting and monitoring a high standard of performance expectations within all direct reports within the Loan Servicing Department

Mentor, coach, and develop staff to ensure a depth of knowledge for their professional development and the success of the Bank’s ongoing operations

Interacts with Bank’s Compliance personnel, as well as external Examiners and/or Auditors, to assist in Bank Reviews or Examinations

Implements appropriate corrective measures, ensuring necessary changes or recommendations are achieved, as directed

Establish performance & statistical reporting for the Loan Servicing department

Ensure the necessary policy and procedures are in place to accomplish the processes necessary for the optimal functionality of the department

Accountable for the management of the audit, risk assessment, and compliance issues relating to the Loan Servicing department

Mitigates Bank liability through established quality control reviews and enforcement of adherence to Bank policies and procedures within areas of responsibility

Cultivate contacts with vendors including Fiserv, Finastra, Abrigo Sageworks and other core service providers used currently or in the future

Participate in outside professional activities to maintain industry knowledge

Assists with the management of the core vendor relationship and participates in core vendor initiatives

Oversight of the following: All aspects of Mortgage Servicing functions required in a service-retained business model

Timely and accurate posting of all transactions including payments and account maintenance

Process all paid loans ensuring liens and mortgages are released timely

Community Reinvestment Act (CRA) adherence

Home Mortgage Disclosure Act (HMDA) data accuracy

Timely and accurate lien filing

Escrow Tracking/Servicing

Assists in the planning, implementation, and introduction of new projects

Meets all assigned project deliverables

Participate in design and testing phases

Assists in the definition of project scope, goals, tasks, and resource requirements; assembly of project staff; resolve or assist in the resolution of conflicts within and between projects or functional areas; provide corrective supervision if necessary

Document and mitigate project risks

Contributes to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies

Work with Training Coordinators to develop training materials, assist with training (as needed) and/or support training staff on any implemented updates, upgrade, or core application modification

Stay abreast of product release information and communicate upcoming changes to all Business Units

Assist in the testing and validation of product changes prior to implementation

Develop and maintain 'Subject Matter Expert' knowledge of loan servicing functions and loan accounting systems

Work closely with the Risk Management and Compliance Departments to establish and maintain adequate controls to ensure regulatory compliance and industry best practices

Assists in the oversight of year end processing and loan interest tax reporting

Exercises appropriate authority and responsibility toward personnel with respect to Equal Opportunity Employment, Affirmative Action Compliance, promotions, transfers, performance reviews, salary increases, terminations and other related terms and conditions of employment

Other duties as assigned

Qualification

Loan Servicing ManagementRegulatory ComplianceProject ManagementOperational Servicing FunctionsData ProcessingLoan Origination SystemsCustomer ServiceInterpersonal SkillsOrganizational SkillsCommunication SkillsPresentation SkillsAdaptability