Kaiser Permanente · 2 hours ago
Financial Counselor (Bilingual)
Anaheim, CA
Full-time
Onsite
Mid Level
3+ years expKaiser Permanente is seeking a Financial Counselor who will provide financial counseling to patients to create payer sources for self-pay accounts. The role involves interviewing patients, coordinating with admissions, and ensuring compliance with financial assistance programs.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
Confidentially obtains or reviews and records patient financial and demographic information
Coordinates with inpatient/outpatient admission and registration for identification of potential alternate payer sources
Interviews patients to determine financial status, counsels and makes arrangements for direct payment, potential enrollment in a government sponsored program or direct billing to the patient
Completes Medical Financial Assistance applications based on analysis of patient financial information
Provides functional guidance to the support staff and informs support staff and physicians on new and revised processes
Acts as a patient/member advocate and uses knowledge of external and internal Social Services agencies for patient referral
Retrospectively reviews diagnosis and treatment records to identify potential Third Party Liability and Workers Compensation cases
Screens for potential eligibility for KP Membership through government programs (Medi-Cal, Medicare, transition plan, etc.)
Obtains pre-authorizations for services from employers and other insurance carriers
Coordinates and collects conversion dues for KP coverage
Checks patient information against updated eligibility using on-line systems (Foundations)
Places telephone call to the appropriate departments (CSC, Sales and Marketing etc.) in cases where group eligibility is not updated
Ensures that all documentation in the billable jackets is complete and obtains missing or needed information
Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel
Performs other related duties as required
Qualification
Required
Minimum of three (3) years of relevant experience in Health Care billing, collections or Financial Counseling or equivalent
Typing 35 WPM or as required by Medical Center
Ability to demonstrate knowledge of and to utilize Government Programs and alternate payer sources (Workers Compensation, TPL, COB, Commercial, etc.)
Demonstrated ability in patient registration, admissions, and billing practice required
High School Diploma/GED
Certificate of completion of a course in Medical Terminology
Bilingual (English/Spanish) QBS Level I required
Preferred
Training is conducted Full Time for 8 weeks
This is a 20+ FLOAT position that could be scheduled at Anaheim or Irvine Medical Center
Must successfully have passed the bilingual test (within the last 12 months), or be active in the QBS program
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
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2025-12-24
2025-12-20
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