Staffing Solutions Organization LLC · 1 week ago
Change Control & Content Quality Analyst
Buffalo, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$82K/yr - $99K/yr
10+ years expStaffing Solutions Organization LLC (SSO) is focused on providing world-class managed staffing and talent consulting services. They are seeking a Change Control and Content Quality Analyst to support change management and quality assurance objectives at the NY State of Health customer service center, ensuring quality customer service and operational efficiency.
ConsultingRecruitingStaffing Agency
No H1B
Responsibilities
Guiding, mentoring and coaching staff responsible for change management and quality assurance reviews
Analyzing compiled quality assurance data to generate contractual reports and identify error trends
Leading the team responsible for change management efforts designed to ensure Contractor policies, procedures and training materials remain up to date for call center and document processing agents
Spearheading quality assurance activities designed to evaluate the Contractor’s performance, specifically work related to assisting consumers with applying for Medicaid through the new eligibility system
Serving as Office Manager to handle office logistical needs and ensure staff have adequate resources to work safely, effectively, and efficiently
Qualification
Required
10 years of professional experience
5 years subject matter experience
Supervisory experience
12 years of professional experience
7 years of subject matter expert experience
Supervisory experience
Preferred
Strong management skills
Professional experience in quality assurance, reporting and/or procedures development
Experience with public health insurance programs, such as New York's Medicaid and/or Medicare
Excellent written communication skills
Strong analytical skills and attention to detail
Strong organizational skills
Proficiency in Microsoft Office (Word, Excel, Access)
Ability to work well independently and as part of a team
Ability to manage multiple priorities in order to meet deadlines
Experience using electronic data systems, such as eMedNY and NYSOH Back Office
Supervisory experience is a plus
Benefits
Health, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Other Perks
Company
Staffing Solutions Organization LLC
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase