Navitas Credit Corp. · 4 hours ago
Contact Center Customer Service Specialist - PT
Laurens, SC
Part-time
Onsite
Entry Level
$32K/yr - $45K/yr
1+ years expNavitas Credit Corp. is seeking a Contact Center Customer Service Specialist to join their dynamic Customer Contact Center team. The role involves being the first point of contact for customers, handling a variety of service requests while ensuring exceptional service and First Contact Resolution.
BankingFinancial Services
Responsibilities
Process Requests Handle check orders, stop payments, account maintenance, and more
Debit Card Support Manage card issues, including limit increases, closures, reorders, and travel notices
Technical Assistance Provide support for Online/Mobile Banking and Bill Pay for both consumer and business customers
Customer Interaction Create positive experiences across all support channels
Mentorship Assist in mentoring teammates and contribute to training materials
Specialized Support Develop expertise in specific areas of support
Sales and Referrals Identify and recommend bank products and services that meet customer needs
Training and Compliance Complete all required training and stay updated on bank products and services
Qualification
Required
1-3 years in banking, bank operations, retail, or customer service
High school diploma or equivalent required
Proficiency in Microsoft Office and standard office equipment
Excellent interpersonal and communication skills
Passion for delivering superior customer service
Professional and welcoming telephone etiquette
Strong verbal and written communication skills
Ability to thrive in a high call volume, fast-paced environment
Skilled at handling customer complaints
Ability to follow established processes and procedures accurately
Self-starter with strong team collaboration skills
Ability to multi-task with a strong emphasis on detail and accuracy
Strong analytical and problem-solving skills
Ability to make informed decisions quickly and troubleshoot issues effectively
Commitment to achieving individual and team performance goals
Preferred
Previous Contact Center experience is a plus
Experience with electronic communication (email, chat) preferred
Bachelor's degree in a relevant field or equivalent combination of education and experience preferred
Bilingual and/or fluent in Spanish (verbal and written) is a plus
Flexibility to work evenings and Saturdays
Company
Navitas Credit Corp.
Navitas Credit Corp. is a financial services provider based in Florida.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6MKey Investors
Noro-Moseley Partners
2010-03-01Series A· $6M
Leadership Team
Dan McMahan
Senior Vice President - Chief Credit Officer
Jacklynn Farbman Manning, CLFP
Chief Marketing Officer
Recent News
Company data provided by crunchbase