Apply on Employer Site

1-800 Contacts · 3 hours ago

Customer Success Advocate

United States

Full-time

Remote

Entry, Mid Level

$15/hr - $15/hr

2+ years exp

1-800 Contacts is dedicated to making the process of ordering contact lenses simple and affordable. The Customer Success Advocate will handle inbound sales and service calls, provide exceptional customer service, and resolve customer issues while maintaining high performance metrics.

Consumer GoodsE-CommerceEyewearRetail

Responsibilities

Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience

Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call

Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment

Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations

Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience

Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence

Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction

Qualification

Customer service experienceInbound sales experienceContact Center experienceComputer literacyFriendly personalitySolution-oriented mentalityPositive mentalityGoal-getter mentality