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Sweetser · 2 hours ago

Support Technician

Brunswick, ME

Full-time

Onsite

Entry Level

2+ years exp

Sweetser is a nationally recognized and accredited leader dedicated to making a difference in the lives of Maine children, adults, and families. The Support Technician provides technical support on computer devices including hardware, software, and networks, ensuring effective helpdesk assistance and troubleshooting for the organization.

EducationHealth CareMental Health

Responsibilities

Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support

Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised

Establish initial user profiles and logins, IP addresses and remove disabled user accounts

Create/Update computer Images for deployment

Provide computer/phone training on an ad-hoc basis on such applications to current employees

Setup/Maintain Print Server appliances

Troubleshoot network connectivity issues

Create patch cables

Patch equipment in network switches

Utilize Network Monitoring software to identify and report network issues

Provide on-site support and training for office changes/moves

Qualification

Technical supportMicrosoft WindowsMicrosoft OfficeNetwork troubleshootingCustomer serviceTask managementSubnettingEffective communicationProblem-solvingTechnical documentation

Required

Associate's degree in Computer Science or relevant field preferred

Valid driver's license

One (1) year as Support Tech I or equivalent experience required

Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required

Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required

Excellent customer service skills

Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff)

Strong ability to analyze and solve technical problems

Ability to manage and complete multiple tasks concurrently

Ability to read and understand technical documentation

Understand subnetting

Company

Sweetser

Sweetser is a behavioral health nonprofit that provides evidence-based treatment, support and hope through a statewide network of community-based mental health, recovery, and educational services.

Founded in 1828

Saco, Maine, USA

501-1000 employees