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State of Indiana · 3 hours ago

BMV Customer Service Representative

Portage, IN

Full-time

Onsite

New Grad, Entry Level

$15.17/hr - $15.17/hr

The State of Indiana is one of the largest employers in the state, dedicated to serving Hoosiers through various agencies. The BMV Customer Service Representative will be the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service for a broad scope of BMV needs.

GovernmentInformation ServicesOnline Portals

Responsibilities

Use your job knowledge to conduct customer transactions

Answer customer questions and provide guidance

Assist with the daily opening and closing of the branch

Check transactions to ensure accuracy, timeliness, and proper accounting

Work with leadership to resolve escalated customer concerns and system problems

File applications as completed throughout the day

Qualification

Customer service experienceCommunication skillsTroubleshootingTransaction processingCritical thinking

Required

High school diploma or equivalent

Customer service experience

Top-notch communication skills

A high level of critical thinking and the ability to troubleshoot

Ability to process cash and card transactions

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities

Able to perform essential functions with or without reasonable accommodation

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 in election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

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