Invitation Homes · 3 hours ago
Customer Service Representative - Field Services
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
$16.37/hr - $28.38/hrInvitation Homes is a team of more than 1,400 associates dedicated to providing excellent resident experiences and maintaining high-quality homes. As a Customer Service Representative – Field Services, you will provide administrative support and customer service, manage maintenance requests, and facilitate communication between residents and internal teams.
Home ServicesService IndustrySocial Impact
Responsibilities
Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Performing other duties as assigned
Qualification
Required
High school Diploma or GED
Proven experience in customer service or administrative functions
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Benefits
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Company
Invitation Homes
Invitation Homes specializes in acquiring single family homes in situations such as foreclosure or short sale, rehabilitating, leasing.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Invitation Homes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$5.4B2025-08-12Post Ipo Debt· $600M
2024-09-23Post Ipo Debt· $500M
2024-09-09Post Ipo Debt· $3.5B
Leadership Team
Dallas Tanner
Founder & CEO
Greg Van Winkle
SVP Finance & Corporate Development
Recent News
2025-12-09
MarketScreener
2025-11-12
bloomberglaw.com
2025-11-07
Company data provided by crunchbase