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Mid Penn Bank · 3 hours ago

Cash Management Operations Representative - Harrisburg, PA

Harrisburg, PA

Full-time

Onsite

Entry Level

1+ years exp

Mid Penn Bank is actively seeking a Cash Management Operations Representative in Harrisburg, PA. This role is responsible for completing cash management products and services, developing an understanding of the core processing system, and collaborating with various departments to meet customer needs.

BankingFinanceFinancial Services

No H1B

Responsibilities

Adheres to training and documented procedures in fulfilling the products and services related to cash management

Develops an understanding of the core processing system and any ancillary modules required to support cash management

Ensures the cash management products and services are being delivered to customers efficiently and effectively

Assists customers in their daily processes and with any questions or concerns they may have about their cash management products or services

Assists new and existing customers with answering questions and providing needed instructions for cash management services such as Remote Deposit Capture, Online Banking, ACH, Wire, and additional service needs as they occur

Provides customer service to our internal sales team and our external customers through the complete phase of the relationship from initial sale to existing customer support

Works closely with Online Banking to provide support and backup for the commercial online banking functionality from implementation to customer support

Works closely with Cash Management Sales Team to develop an understanding of how products and services work and how we can meet individual customer needs

Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy

Trains backup for support while out of office

Develops procedures for all daily, weekly, and monthly tasks

Coordinates specific work tasks with other personnel within the department, as well as with other departments, in order to ensure the smooth and efficient flow of information

Designs and prepares reports to track services and critical transaction information

Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel

Participate in disaster recovery plans for service offerings

Qualification

Cash management servicesACH processingWire transfer processingCommercial online bankingRemote deposit captureAnalytical skillsCustomer service skillsPC skillsMathematics skillsInterpersonal skillsCommunication skills

Required

An Associate degree in related field and/or related work experience required; with experience in business account cash management services, including sweep accounts, account analysis, wire transfers, ACH services and remote deposit capture is preferred

A minimum of one (1) years' experience in related positions normally required

Proficient reading, writing, grammar, and mathematic skills

Accounting basics knowledge

Proficient interpersonal relations and communicative skills

Proficient customer service skills

Proficient PC skills, including working knowledge of Microsoft Word and Excel

Familiar with financial services technology

Strong analytical, troubleshooting and problem resolution skills

An understanding of cash management services such as account analysis, sweep account processing, positive pay, lock box, commercial online banking, remote deposit capture, ACH and NACHA rules, wire transfer processing, and a strong understanding of commercial customer needs

Must be familiar with current regulations surrounding the above listed services

Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less

Visual, auditory and speaking skills

Valid driver's license is required

Preferred

Experience in business account cash management services, including sweep accounts, account analysis, wire transfers, ACH services and remote deposit capture