Apply on Employer Site

YMCA of San Diego County · 3 hours ago

Program Operations Manager

San Diego, CA

Full-time

Onsite

Mid Level

$28.04/hr - $31.24/hr

3+ years exp

YMCA of San Diego County is a community-focused organization dedicated to strengthening the foundations of community. The Program Operations Manager will contribute to program planning and implementation, provide direct services to clients, and ensure adherence to policies and procedures while overseeing program staff and volunteers.

Child CareFitnessWellness

Responsibilities

Contribute to program and agency decision-making, program planning, policy development and administration oversight

Assist leadership in program development and implementation; Coordinate and implement innovative strategies to engage clients in program services and increase satisfaction of the program participants; Assist leadership in program service required services, outcomes, and events; Assist and coordinate various training opportunities

Provide case consultation, motivation, coaching, crisis management support, resource navigation and dissemination to all program staff members and clients; Responsible for providing direct services to clients including maintaining a caseload and facilitation of special events and workshops

Record and maintain accurate records as outlined by funding sources; Support monthly reporting and information gathering including up-to-date database compliance; Facilitate Continuous Quality Improvement based on monthly reports and satisfaction surveys to inform program advancement and improve outcomes

Increase awareness and accessibility of the program through effective outreach strategies and communication; Attend agency and community meetings to communicate program services

Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner; Vehicle use is for YMCA business only

Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing

Ensure that YMCA policies and procedures and applicable laws are always adhered to

Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees

Qualification

Bachelor's degreeUnder resourced populationSystematic entitiesMS OfficeLeadership skillsCrisis managementCommunication skillsOrganizational skillsProblem solving skillsTeamwork

Required

Bachelors degree in social science, psychology or a related field or equivalent work experience required

Three to five years of experience with under resourced population, including youth and families

Knowledge of and experience with systematic entities that serve under resourced youth and families

Experience with MS office (Word, Excel, Outlook, Etc.)

Basic computer knowledge and skills

Excellent verbal, written and interpersonal communication skills with the ability to quickly build rapport with others and ability to establish and maintain a working relationship with staff, volunteers, funders, and the community

Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams

Ability to work in a very diverse setting with people of all backgrounds, culture, and orientation

Ability to communicate expertise to improve and influence systems change

Must be able to independently and as part of a team

Ability to work with confidential information

Must be self-aware, flexible, adaptable and teachable

Demonstrate initiative, resourcefulness, and problem solving skills

Excellent organizational skills and the ability to follow all safety and health standards

Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations

Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation

Ability to adequately observe participants activities, enforce safety regulations and apply appropriate policies and procedures

Must possess the ability to lead and interact in group activities and perform related physical skills

Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities

Must have access to reliable transportation to travel regularly throughout San Diego County

Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications

Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements

Negative TB test results obtained within the past one year, prior to first day, and annually thereafter, as required

Exclusion and Debarment checks prior to first day and monthly thereafter