Insperity · 4 hours ago
Senior HCM Analyst, Payroll, HRScale
Houston, TX
Full-time
Hybrid
Senior Level
5+ years expInsperity is a leading provider of scalable HR solutions, committed to enhancing the workplace experience for businesses across the U.S. The Senior HCM Analyst will be responsible for delivering product implementation and support for Insperity's Workday product, coordinating with internal teams, consulting with clients, and ensuring excellent customer satisfaction.
Enterprise SoftwareHuman ResourcesService Industry
Responsibilities
Coordinates with Insperity’s internal project management team to perform assigned tasks and meet project deadlines
Consults with customer’s key decision makers regarding their current human capital management system configuration and needs
Advises clients regarding most appropriate implementation strategies and best practices
Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document
Completes advanced configuration, documents, tests and validates software to maximize and streamline client human resources, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows and processes
Provides client administrative level user training as required on the Workday platform
Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations
Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention
Champions customer’s needs for resolution on all open issues identified during data conversion and onboarding
Develops relationships within the customer organization to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans
Keeps current on new products, industry trends and customers training needs
Manages training materials for clients
Gathers product/software feedback with solutions for improvement to product/leadership teams
Serves as a mentor, monitors and supports the HCM Analysts and acts as a subject matter expert on software functionality, training design, best practices as well as process and procedures
Travels to designated client sites for training
Assists in the accomplishment of Insperity goals
Helps other employees to accomplish Insperity goals
Performs other duties as may be assigned by department supervisor
Participates in the Disaster Recovery plan as required
Qualification
Required
Bachelor's Degree in Management Information Systems or a related field or four years of related experience
Five to seven years of experience in systems integration or enterprise-class HRMS product implementation
Ability to interpret tax rules on the state, federal and local level for software configuration
Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting
Demonstrated interpersonal communication skills to interface with peers, leadership and customers
Expert in conducting customer facing meetings
Excellent written communication skills
Ability to communicate technical and project information in a business context
Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base
In-depth human resources and payroll knowledge within a business setting
Ability to multi-task and manage complex tasks to completion with minimal direction
Expert level of accounting fundamentals and payroll/human resources best practices
In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level
Subject matter expert in the areas of payroll and human resources reporting for application in a business setting
Strong customer relations, time management and organizational skills
In-depth understanding of cross-departmental systems integration including time and attendance, and benefits
Preferred
Certification in Workday
Certified Payroll Professional (CPP)
Benefits
Generous paid time off
Top-tier medical, dental and vision benefits
Health & wellness support
Paid volunteer hours
And much more
Company
Insperity
Insperity (formerly Administaff), a trusted advisor to America’s best businesses for more than 25 years, provides an array of human
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-01-10IPO
Leadership Team
Steve Arizpe
President and Chief Operating Officer
Ross Astramecki
Sr. Vice President, Sales
Recent News
2025-11-14
2025-11-04
Company data provided by crunchbase