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Mariner Finance · 2 hours ago

SKILLBRIDGE - Branch Manager Trainee

Crawfordsville, IN

Full-time

Onsite

New Grad, Entry Level

Mariner Finance is looking for recent college grads who are natural leaders and able to manage multiple priorities in a fast-paced environment. The role involves completing a comprehensive Branch Manager Training Program and supporting the Branch Manager in managing daily operations, sales, and customer service efforts.

FinanceFinancial Services

Responsibilities

Provide quality service to existing and prospective customers seeking loans

Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services

Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs

Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program

Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level

Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer

Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services

Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations

Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis

In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP

Perform relief assignments in other markets across the organization to practice and demonstrate learned skills

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc

Qualification

Consumer LendingFinancial ServicesCustomer ServiceEffective CommunicationProblem-SolvingPersonal Computer SkillsBilingual (Spanish/English)Interpersonal Skills

Required

Bachelor's degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor's degree (e.g. E-4, W1, or O3 and above)

Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed

Reliable transportation required

Effective communication (written & oral) and personal computer skills

Ability to complete essential duties/functions in a timely, accurate manner

Demonstrated problem-solving skills and interpersonal skills in demanding situations

Must obtain applicable, required licenses to sell insurance products offered to customers by the branch

Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Preferred

Customer service experience

Internship or work experience in the Consumer Lending or Financial Services industry

Bilingual fluency in Spanish/English

Benefits

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA

Vision Insurance

Dental Insurance

Company-paid Basic Life, Long-Term Disability, and AD&D Insurance

Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance

401(k) and Company Matching Contributions

Paid Time Off - full-time employees may accrue a minimum of 120 hours per year

11 Paid Holidays

FMLA

Employee Assistance Program (EAP)

Paid Parental Leave

Referral Incentives

Education Assistance Program

Complimentary FIMC Membership Plan

Access to industry-specific training programs

Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.