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Pomelo Care · 4 hours ago

Care Operations Lead

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $115K/yr

4+ years exp

Pomelo Care is the national leader in evidence-based healthcare for women and children. They are seeking a Care Operations Lead to optimize and scale care team operations, ensuring high-quality patient care and driving key metrics for improvement.

Health CareMobile Apps

Responsibilities

Lead day-to-day care team operations, ensuring patients receive high quality, timely sync & async care

Facilitate care team huddles

Set care team schedules, including PTO & coverage plans

Serve as the primary point of contact for resolving care team escalations

Partner closely with clinical leads to set expectations and provide coaching for clinical staff

Map, document, and maintain care team SOPs

Drive & report out on key pod metrics, including patient utilization, satisfaction, and clinical outcomes

Build and maintain dashboards to track key clinical and operational metrics

Proactively report on pod performance to ensure visibility and data-driven decision-making across the organization

Partner closely with product, marketing, & clinical teams to brainstorm, prioritize, test, and implement ideas to improve key metrics

Own the end-to-end implementation of workflow iterations, working with learning team to ensure adopted & execution of changes

Qualification

Strategic operationsData analysisHealthcare deliveryProject managementProactivityCross-functional collaborationAttention to detailProblem-solvingCommunication skillsTime management

Required

4+ years of experience in a strategic operations role, preferably within healthcare delivery or at a high-growth startup

Deeply data-driven and analytical with a passion for digging into complex datasets to identify patterns and solve problems

A results-oriented operator with a proven track record of moving key metrics and driving tangible outcomes

Highly organized with meticulous attention to detail

Proactive and resourceful when faced with ambiguity; you are a self-starter who independently seeks out answers & solutions

Strong cross-functional team member with the ability to communicate effectively and collaborate among clinical, business & technical teams

Proven ability to navigate competing demands by effectively prioritizing tasks and managing time to meet deadlines

Deeply passionate about women's health and dedicated to improving outcomes in this space

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)